Help and contact.
Affliq is made by one person, and that person answers you. No ticket portal, no bot.
How to reach us
Signed in? Write to us directly from the portal under Help & contact; then we already know which account it is about. In the app the way is Profile → Help & contact.
Or by email to support@affliq.com.
You get an answer from Markus personally, usually the same working day.
Open the community on WhatsApp
Joining is voluntary. We pass no data to WhatsApp; only when you join do WhatsApp's terms apply, and the members of a group see your phone number. Questions about your account go to support@affliq.com.
Common questions
How do my deals, invoices and products get into Affliq?
Three ways: forward mails from TikTok Shop or brands to your forwarding address (Profile), share screenshots into the app or upload them in the portal under Confirm, or enter deals, products, payouts and receipts by hand. Everything we read from mails and images you confirm before it counts.
What happens after the trial month?
Your account becomes read-only: you see everything and export everything, but cannot add anything new, and your page goes offline. Nothing is deleted. With the plan it continues seamlessly.
How do I cancel or switch my plan?
A plan from the App Store is managed in iOS Settings under your Apple account. A web plan you cancel or switch on the account page in the portal under Plan; it then runs to the end of the paid time.
Can I take my data with me or delete my account?
Yes. Under Hand-over (portal) or in the year (app) you get the package for your tax adviser with every receipt, plus CSV exports for DATEV, sevDesk and lexoffice. Deletion is on the account page; it is immediate and final.
I signed in with Apple or Google. Do I need a password?
No. You can set one under Profile, then both work. If you forgot a password, use "Forgot password" when signing in to the portal.
Is Affliq tax advice?
No. Affliq prepares your figures so your tax adviser can work with them and explains which rule each one rests on. What applies for tax is your adviser's call.
The app and the portal show different things?
Both show the same data. Pull the list down in the app or reload the page. If a difference stays, write to us with a screenshot; we look right away.
Something does not work?
Tell us what you did and what happened, ideally with a screenshot. From the app and the portal we send the version and the device along automatically.